Effective Date: August 8, 2025
Policy
- Deposit: All custom cake orders require a 50% non-refundable deposit to secure your date.
- Cancellations: You may cancel more than seven (7) days before pickup/delivery. Deposits can be used for future orders.
- Changes: Please request any changes at least seven (7) days before your pickup/delivery date. Changes made within seven (7) days of pickup/delivery will incur will incur change fees based on the scope of change.
- Refunds: Our cakes are made to order, so we can’t offer refunds once confirmed. If there’s an issue, let us know within 24 hours so we can help.
Fine Print for Wedding Cakes
Wedding cakes orders must be finalized and paid in full at least thirty (30) days before the event. Changes after the 30-business-day mark will incur a $75 fee for each change made.
A Little Note About Your Cake
Every cake from The Cake House Calgary is handmade, so slight variations in design or colour may occur. Photos are wonderful for inspiration, but exact replicas aren’t guaranteed so your cake will be uniquely yours.
Some decorations, such as wires, dowels, or floral tape, are not edible and should be removed before serving.
Our cakes are made in a kitchen that handles nuts, dairy, gluten, and other common allergens, so we can’t guarantee they’re allergen-free.
📬 Contact Us
If you have questions about these policies, please contact us at:
The Cake House Calgary
Email: cakehousecalgary@gmail.com
Phone: (587) 433-7800